Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Kelmurota website, including all products, purchases, and features made available through the site. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of them, please do not continue to use the website.

1. Business Information

Business Name: Kelmurota

Legal Entity: LVO Solution UG (haftungsbeschränkt), trading as Kelmurota

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 190144

Registered Court: Amtsgericht Hamburg

Business Address: Osdorfer Weg 84 b 22607 Hamburg Germany

Email: info@kelmurota.com

2. Agreement to These Terms

By using this website, you confirm that:

You are at least 18 years old, or you are purchasing on behalf of a business with appropriate authorization.
You have the legal capacity to enter into a binding agreement.
You will use our website for lawful purposes only.
The information you provide to us during checkout or account creation is accurate and complete.

3. Acceptable Use

When using our website, you agree that you will not:

Break any applicable law or regulation.
Attempt to gain unauthorized access to our systems or data.
Interfere with the normal operation or security of the website.
Upload malicious software, viruses, or harmful code of any kind.
Use bots, scrapers, or other automated tools to access the site without our permission.
Engage in any misleading, fraudulent, or deceptive activity.
Infringe on the rights of Kelmurota or any third party.

We reserve the right to suspend or terminate access for anyone who violates these Terms.

4. Product Information

We work hard to make sure the industrial spare parts and components listed on our website are described and priced accurately. That said, please keep in mind that:

Product photos are provided for illustration and may not reflect the exact part revision, finish, or packaging.
Technical specifications, dimensions, and compatibility information are provided as accurately as possible, but it is the customer's responsibility to verify that a part is compatible with their specific equipment before purchase.
Some parts may be sourced as genuine manufacturer components, compatible aftermarket parts, or refurbished items, and this will be noted on the relevant product listing where applicable.
Availability can change without advance notice, particularly for specialty, discontinued, or limited stock parts.
We may correct pricing or listing errors at any time.
We are not responsible for damage or malfunction resulting from the incorrect selection, installation, or use of a part.

5. Orders

When you place an order with Kelmurota, you are making an offer to purchase, which we may accept or decline.

We reserve the right to:

Cancel an order due to a stock, pricing, or technical error.
Decline orders that appear fraudulent or unauthorized.
Limit the quantity of any product a single customer may purchase.
Request additional information to confirm part compatibility before fulfilling an order.

If we cancel an order after payment has already been taken, we will issue a refund to the original payment method as soon as reasonably possible.

6. Prices and Payment

Prices shown on our website may change at any time without prior notice.
Orders must be paid for in full before they are processed and shipped, unless separate business account terms have been agreed in writing.
We may decline or cancel any transaction we suspect to be fraudulent.
Applicable VAT and other charges, where required, will be shown at checkout.

7. Shipping and Delivery

Delivery estimates and shipping costs are outlined in our Shipping and Delivery policy. Please note that delivery times can be affected by carrier delays, customs processing, public holidays, payment verification, or circumstances outside of our control. We are not responsible for delays caused by third party shipping providers.

8. Returns and Refunds

All returns, exchanges, and refunds are handled in accordance with our Refund and Returns policy and applicable German and EU consumer protection law. Nothing in these Terms limits any statutory rights you have as a consumer.

9. Intellectual Property

All content on our website, including product descriptions, photography, logos, graphics, and design elements, belongs to Kelmurota or its licensors and is protected under applicable intellectual property laws. This content may not be copied, reproduced, or reused for commercial purposes without our written permission.

10. Customer Content

If you submit a review, photo, or comment about our products, you grant Kelmurota a non exclusive, worldwide license to use that content for marketing and business purposes. You confirm that anything you submit is accurate, lawful, and does not infringe on the rights of others. We reserve the right to remove submitted content at our discretion.

11. Third Party Services

Our website may link to third party services such as payment processors or delivery partners. We are not responsible for the content, availability, or privacy practices of these third parties, and your use of them is at your own risk.

12. Privacy

Any personal data you share with us is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described there.

13. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. We do not guarantee that the website will always be free of errors or interruptions, or that every part will be compatible with every piece of equipment.

14. Limitation of Liability

To the extent permitted by law, Kelmurota is not liable for indirect or consequential damages arising from use of our website, product purchases, shipping delays, or the incorrect selection, installation, or use of a purchased part. Where liability cannot be excluded under German law, our liability is limited to the value of the relevant order. Nothing in these Terms limits liability where such a limitation is not permitted by law.

15. Force Majeure

Kelmurota is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, supply chain disruptions, labor disputes, or other similar circumstances.

16. Changes to These Terms

We may update these Terms from time to time. Updates take effect once published on our website. Continuing to use the site after changes are made means you accept the revised Terms.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Any disputes will be handled by the competent courts in Germany, without prejudice to any mandatory consumer protections available to you under the law of your country of residence within the European Union.

18. Contact Information