Shipping and Delivery

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At Kelmurota, we know that downtime costs money, so we work to get your industrial spare parts to you as quickly and reliably as possible. Below you will find information about how we process and ship orders.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been confirmed. Some specialty or made to order parts may require additional sourcing time, which will be noted on the relevant product listing where applicable.

Shipping Times

Once shipped, delivery times generally depend on your location, the size and weight of the part, and the shipping method selected at checkout. Standard delivery within Germany usually takes between 3 and 7 business days. Deliveries to other countries within the European Union may take between 5 and 12 business days.

Larger or heavier industrial components may require freight shipping rather than standard parcel delivery, which can affect both delivery time and the delivery process itself.

These timeframes are estimates and not guarantees, as delivery can be affected by factors outside our control, including:

1. Carrier or freight delays.

2. Customs processing for international shipments.

3. Public holidays.

4. Extreme weather conditions.

5. Unforeseen logistical issues.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the shipping method chosen. Any applicable shipping fees will always be shown to you before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available, so you can follow your delivery.

Incorrect Shipping Information

Please double check your shipping address before completing your order. Kelmurota is not responsible for delays or non delivery caused by incorrect or incomplete address information provided at checkout.

Lost or Damaged Parts

If your order arrives damaged or does not arrive at all, please contact us at info@kelmurota.com as soon as possible, ideally with photos of the packaging and part, so we can assist you and work with the carrier to resolve the issue.

Questions

If you have any questions about the status of your order or our shipping process in general, feel free to reach out to us at info@kelmurota.com.