Refund and Returns Policy

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We want you to receive the right part every time. If something is not right with your order, here is how our return and refund process works.

Right of Withdrawal

As a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason. To exercise this right, please contact us at info@kelmurota.com with your order number and let us know you wish to return your item. Business customers purchasing under separate account terms may be subject to different return conditions as agreed in writing.

Return Conditions

To be eligible for a return, parts should generally be:

1. Unused, uninstalled, and in the same condition as received.

2. In their original packaging, with all documentation and accessories included.

3. Accompanied by proof of purchase, such as an order number or receipt.

Parts that have been installed, modified, or specially ordered to a specific configuration may not be eligible for return unless they arrived damaged, defective, or incorrect.

How to Start a Return

Please email us at info@kelmurota.com with your order number and the reason for the return. Our team will guide you through the next steps and provide instructions on where to send the item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within a reasonable timeframe, generally within 14 days of us receiving the returned item.

Return Shipping Costs

Unless the part you received was faulty, defective, or incorrect, you will generally be responsible for the cost of return shipping. If the part arrived damaged, defective, or was not what you ordered, please contact us and we will work out the best solution with you, which may include covering return shipping costs.

Wrong Part Ordered

If you have ordered the wrong part for your equipment, please contact us as soon as possible. We are happy to help you identify the correct replacement, though standard return conditions will still apply to the incorrectly ordered item.

Late or Missing Refunds

If some time has passed and you have not received your refund, please first check with your bank or payment provider, as processing times can vary. If you still have not received it, please contact us at info@kelmurota.com and we will look into it for you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us as soon as possible at info@kelmurota.com with your order number and photos of the item and packaging, so we can resolve the issue quickly.

Contact Us

For any questions related to returns or refunds, reach out to us at:

Email: info@kelmurota.com